Telephone Operator Jobs in Dubai | PULLMAN Jobs 2022

1- Telephone Operator
Job: Full Time
Location: Dubai, UAE

Description:

As a Telephone Operator you will be the first point of contact with the guest to respond to their queries over the phone in a professional and polite manner.

Job Responsibilities:

• Follow up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
• Presents the brand and/or Group’s loyalty programme to customers; adapts the sales pitch to each customer.
• Provides answers that are adapted to customers’ needs, taking the accommodation possibilities into account

Job Requirements:

• Achieve positive outcomes from guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for guests
• Ensure all wake up calls take place at the correct time with appropriate greeting following the brand standards
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings to maximize revenue

For more details, please scroll down & see the details.