Service Transition Manager - Jobs in Abu Dhabi | Etihad Airways Careers

Service Transition Manager
Job: Full Time
Location: Abu Dhabi, UAE


Responsible for the IT Service Transition activities relating to the cutover of Etihad’s Passenger Services System (PSS). Leveraging existing Service Transition processes, build strong relationships with Product Owners and Service Management & IT Operations stakeholders to ensure the acceptance criteria is achieved in a timely manner whilst ensuring risks and issues are managed effectively. 

Job Responsibilities:

  1. Single point of contact for the PSS program in matters relating to service transition of IT systems, services, and processes.
  2. Responsible for project compliance aligning with the Project Management Office (PMO) requirements and to ensure operational governance.
  3. Ensures product owners are aware of their service transition responsibilities by leveraging existing Service Management & IT Operations processes and procedures.
  4. Manage and monitor the deployment of new services ensuring corrective action is taken where necessary.
  5. Manage the integration aspects relating to the ITSM tooling between Etihad and PSS provider, removing the need for manual overhead and ensuring processes are optimised.

Job Requirements:

  1. 5+ years of service management experience across Service Design, Service Transition and Service Operation roles.
  2. Qualified knowledge of ITSM tooling and ITIL processes (v3 and v4).
  3. Effective stakeholder management across multiple value streams and product owners and other internal teams.
  4. Beneficial – Bachelor’s degree in Computer Science, Information Systems, or equivalent.
  5. Proven experience in the practical use of Microsoft Tooling; Project, PowerPoint & Visio.

For more details, please scroll down & see the details.

Company Overview:

Etihad Airways is the second flag carrier of the United Arab Emirates. Its head office is in Khalifa City, Abu Dhabi, near Abu Dhabi International Airport. Etihad commenced operations in November 2003. It is the second-largest airline in the UAE after Emirates.

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UAE – Etihad Airways Jobs 2021
TitleService Transition Manager – Jobs in Abu Dhabi | Etihad Airways Careers
Hiring OrganizationEtihad Airways
Job LocationAbu Dhabi, United Arab Emirates
Date PostedAug/13/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
Etihad Airways Jobs August 2021
Service Transition Manager - Jobs in Abu Dhabi | Etihad Airways Careers
Service Transition Manager - Jobs in Abu Dhabi | Etihad Airways Careers

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