Service Quality Officer - French Speaker Jobs in Sharjah
Service Quality Officer – French Speaker Jobs in Sharjah
1- Service Quality Officer – French Speaker
Job: Full Time
Location: Sharjah, UAE
- Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment.
- Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities.
- Provides assistance in suggesting, introducing and supervising enhancements to the Quality Assurance processes and procedures to achieve high quality in productivity that leads to enhancing customers’ experience and increasing sales.
- Supports the Supervisor in guiding, supporting and monitoring the contact center Inbound/Outbound teams’ performance in line with adopted quality standards ensuring policies and procedures are met and adhered to.
- Bachelor degree in Management/ Administration or equivalent.
- Quality Assurance/ISO Lead Assessor certificate is a plus.
- Capable of using technology systems and tools; proficient in Microsoft Office.
For more details, please scroll down & see the details.
Air Arabia is an Emirati low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport, UAE.
Official Website: airarabia.com
UAE – Air Arabia Jobs 2023
|Title||Service Quality Officer – French Speaker Jobs in Sharjah|
|Hiring Organization||Air Arabia|
|Job Location||Sharjah, United Arab Emirates|
|Employment Type||Full Time|
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