Service Manager Jobs in Dubai | Abbott Careers
1- Service Manager
Job: Full Time
Location: Dubai, UAE
Our diagnostics business is looking for a Service Manager to be based in UAE. The individual is responsible to manage service and commercial delivery for the Gulf and Levant region , working closely with Customer Experience Manager, Distributor Manager and Managing Director to assure delivery of the ultimate customer experience.
- Manage Stakeholders including key customers.
- Set and achieve Key Performance Indicator, and customer satisfaction NPS scores
- Monitor instrument reliability and instrument service cost and manage all escalated service situations to assure timeous resolution.
- Manage and control spare parts inventory to assure service levels are maintained and DOH and inventory levels are controlled to Plan or I BP.
- Success in this role is measured by service level achievement, customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.
- Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
- Experience as a Service manager managing a team in diagnostics field in the Gulf and Levant market.
- More than 5 years of experience in service industry and or a proven track record in a similar position, supported by management and customer references.
- Successful engagement with customers, specifically C-Level (including CEO, CFO, COO) and Top Management.
- Strong experience and process skills of the business functions service delivery.
For more details, please scroll down & see the details.
Abbott Laboratories is an American multinational medical devices and health care company with headquarters in Abbott Park, Illinois, United States.
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UAE – Abbott Jobs 2021
|Title||Service Manager Jobs in Dubai | Abbott Careers|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
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