Service Express Agent Jobs in Abu Dhabi | Westin Hotels & Resorts Jobs
Service Express Agent
Job: Full Time
Location: Abu Dhabi, UAE
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate.
Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
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Westin Hotels & Resorts is an American upscale hotel chain owned by Marriott International. As of June 30, 2020, the Westin Brand has 226 properties with 82,608 rooms in multiple countries in addition to 58 hotels with 15,741 rooms in the pipeline.
Official Website: marriott.com
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UAE – Westin Hotels & Resorts Jobs 2021
|Title||Service Express Agent Jobs in Abu Dhabi | Westin Hotels & Resorts Jobs|
|Hiring Organization||Westin Hotels & Resorts|
|Job Location||Abu Dhabi, United Arab Emirates|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Marriott International Job Site..