Service Advisors - Al Futtaim Toyota & Lexus Jobs in Dubai

1- Service Advisors | Al Futtaim Toyota & Lexus | Multiple Locations – UAE
Job: Full Time
Location: Dubai, UAE

Description:

We are currently looking for technically competent & performance driven Service Advisors to work within our different automotive brands in Al Futtaim across the UAE. Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.

Job Responsibilities:

• Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out.
• Qualify and confirm customer complaints and provide advice about vehicle repair, repair duration and warranty.
• Provide estimates of simple repairs to customer and negotiate repair charges (and service charges, if required).
• Manage and monitor Work in progress to ensure timely delivery of the vehicle to customer.

Job Requirements:

• The ideal candidate for this role should possess a good general level of education and should have at least a minimum of 3 years’ recent experience in an automotive dealership as a Service Advisor. 
• Ability to provide established standards of Customer Service through diagnostic ability and assessment of repairs/maintenance.
• Able to communicate effectively with strong analytical, communication and inter-personal skills with administrative competence. 

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