Service Advisor - Commercial Vehicle | Ajman Jobs | Al Futtaim Careers

Service Advisor – Commercial Vehicle
Job: Full Time
Location: Ajman, UAE


We are currently looking for technically competent & performance driven Service Advisor to work within our Commercial Vehicle Division in Al Futtaim Motors in Ajman.  As Service Advisors you are the first contact for customers in the Workshop, you will maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention.

Job Responsibilities:

  1. Build long-term relationships with customers to ensure customer retention & loyalty.
  2. Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.
  3. Coordinate with the Production Team to ensure timely progress update of Vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.
  4. Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.
  5. Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.

Job Requirements:

The ideal candidate for this role should possess a good general level of education and should have at least 3 to 5 years overall experience with automotive industry, preferably in a similar service role and most important in multi-brand commercial vehicle facility/workshop. You should have the ability to provide established standards of Customer Service through diagnostic ability and assessment of repairs/maintenance. You should also be able to communicate effectively with strong analytical, communication and inter-personal skills with administrative competence.

For more details, please scroll down & see the details.

Company Overview:

The Al-Futtaim Group is a large conglomerate based in Dubai, United Arab Emirates.

Official Website:

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UAE – Al Futtaim Jobs 2021
TitleService Advisor – Commercial Vehicle | Ajman Jobs | Al Futtaim Careers 
Hiring OrganizationAl Futtaim Private Company LLC
Job LocationAjman, United Arab Emirates
Date PostedAug/13/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
Al Futtaim Jobs August 2021
Service Advisor - Commercial Vehicle | Ajman Jobs | Al Futtaim Careers
Service Advisor - Commercial Vehicle | Ajman Jobs | Al Futtaim Careers

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*This Jobs was Originally Posted on Al Futtaim Job Site..