Senior Vertical Solution Support Jobs | Transguard Group Careers Dubai

Senior Vertical Solution Support Jobs | Transguard Group Careers Dubai

Senior Vertical Solution Support – IT
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

  • Should possess ability to explain technical matters in non-technical terms to customers.
  • Documents and maintain Knowledge database to share experience and knowledge with team members to enhance efficiency and reduce single person dependence.
  • Coordinate work tasks with Customer, team members, and Product Vendors to perform the tasks assigned efficiently in Timely manner.
  • Should be Customer centric, achieve customer satisfaction and maintain proper perspective in all activities.

Job Requirements:

  • To maintain a high degree of customer service for all support queries and adhere to service management principles.
  • Maintain a log of any software problems detected and inform the delivery team.
  • Support users in the use of business applications by providing necessary training and advice.
  • To escalate calls hierarchically/functionally if the call cannot be resolved within the agreed service levels. Coordinates with Product principle to resolve reported incidents.

For more details, please scroll down & see the details.

Company Overview:

Transguard Group was established in 2001 and has diversified significantly, now leading in the fields of Cash Services, Security Services, Manpower Services and Facilities Management. Transguard is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce numbering in excess of 61,000 people.

Official Website: transguardgroup.com

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UAE – Transguard Group Jobs 2021

TitleSenior Vertical Solution Support Jobs | Transguard Group Careers Dubai
Hiring OrganizationTransguard Group
Job LocationDubai, United Arab Emirates
Date PostedOct/26/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilNov/26/2021
Transguard Group Jobs October 2021
Senior Vertical Solution Support Jobs | Transguard Group Careers Dubai
Senior Vertical Solution Support Jobs | Transguard Group Careers Dubai

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