Senior End-User Computing Associate Job at Chalhoub Group in UAE
1- Senior End-User Computing Associate
Dubai, United Arab Emirates
As our Senior EUC Engineer, you will lead the resolution of incidents and requests into the EUC team, ensuring that all customer interactions are dealt with at the first touch and are right the first time.
- Assisting the EUC Team Lead with monitoring the call queue, prioritising & keeping VIP users updated, reconciling user accounts, etc.
- Maintain compliance with the agreed service & change deliverables as well as risk & security policies and procedures.
- To own the progress of the call from inception to resolution and keep customers informed of the progress of their reported incident and requests.
- Ensure that incidents and requests are handled according to our EUC Services SLA’s.
- Guarantee that the end to end ownership of issues is managed to the satisfaction of the customer.
- You’re a passionate Senior EUC Engineer, whose main goal is to deliver a premier service to the wider business.
- Proficient with Service Now, Windows, Office 365, Outlook and AD to receive, log and resolve calls made to our internal IT Service Desk.
- Experience in creating and maintaining Process Documentation
- Apple Device support skills including Mac’s, iPhone’s, iPad’s and Mac Infrastructure
- An appreciation of the wider technologies provided and supported by other teams within the company.
For more details, please scroll down & see the details.
Last Date to Apply: May/03/2021
Chalhoub is the leading luxury retailer in the Middle East. With more than 600 stores, 300 brands, and over 65 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of the organisation’s growth we are looking to build a world class team.
UAE – Chalhoub Group
|Title||Senior End-User Computing Associate Job at Chalhoub Group in UAE|
|Hiring Organization||Chalhoub Group|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Chalhoub Group Job Site..