Senior CSR-Service Recovery Jobs in Ajman | Etisalat Jobs

1- Senior CSR-Service Recovery
Job: Full Time
Location: Ajman, UAE

Description:

To receive, support andresolve concerns and inquiries through different channels ? calls orcomplaints. Managing and maintaining the positive perception of the customerstowards Etisalat by assisting and delighting them in attending their needs in timelyand relevant manner.

Job Responsibilities:

  • Handle customer inquiries that we receive through different channels (calls or complaints).
  • Coordinating with various teams to solve customer issues promptly in case it could not be handled from our end.
  • Deliver the solution to the customer by calling him/her back, adhering to the existing close loop policy.
  • Report any process gap to Officer/Manager that could improve customer experience.

Job Requirements:

  • Diploma/Bachelor?s degree in a relevant Major.
  • 5+ years of across customer life cyclemanagement.

For more details, please scroll down & see the details.

Company Overview:

Emirates Telecommunication Group Company PJSC, doing business as Etisalat, is a Emirati-based multinational telecommunications services provider, currently operating in 16 countries across Asia, the Middle East and Africa. It is the 18th largest mobile network operator in the world by number of subscribers.

Official Website: etisalat.ae

UAE – Etisalat Jobs 2022

TitleSenior CSR-Service Recovery Jobs in Ajman | Etisalat Jobs
Hiring OrganizationEtisalat
Job LocationAjman, United Arab Emirates
Date PostedMar/02/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

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Senior CSR-Service Recovery Jobs in Ajman | Etisalat Jobs
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*This Jobs was Originally Posted on Etisalat Job Site..