Samsung Careers | B2B Service Admin Jobs in Dubai

B2B Service Admin
No of Positions: 01
Job: Full Time
Location: Dubai, UAE

Description:

  1. Support to improve service operation by establishing strategies, process checking and field auditing.
  2. Support to improve service operation by managing internal key performance index, service marketing investment and working manual for field(subsidiary and etc.)
  3. Carry out a survey of customer satisfaction and share the result with related department to improve the weakness through cooperation.

Job Responsibilities:

  1. [Service strategy establishment] Review progress on service related goals which are achieved with a developed strategy.
  2. [Audit] Examine processes regarding internal and external customers’ payment amounts and resolve issues which were pointed out.
  3. [Performance management] Manage performance compared to goals for KPI (Key Performance Indicator) of each business.
  4. [Customer satisfaction] Participate in conducting survey on customer satisfaction by product and service satisfaction.
  5. [GPPM (Global Policies and Procedures Manual) management] Examine collection of manuals related to service sector, system registration, and status.

Job Requirements:

  1. Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways
  2. Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions
  3. Normally receives little instruction on day-to-day work and receives general instructions on new assignments
  4. Typically requires minimum 5 years’ of related experience and a Bachelor’s degree, or 3 years and a Master’s degree; or a PhD without experience

For more details, please scroll down & see the details.

Company Overview:

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. 

Official Website: samsung.com

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UAE – Samsung Jobs 2021
TitleSamsung Careers | B2B Service Admin Jobs in Dubai
Hiring OrganizationSamsung Electronics
Job LocationDubai, United Arab Emirates
Date PostedJul/14/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
Samsung Jobs July 2021
Samsung Careers | B2B Service Admin Jobs in Dubai
Samsung Careers | B2B Service Admin Jobs in Dubai

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