Sales & Service Associates Jobs in Dubai | Marriott Hotels Careers

Sales & Service Associates Jobs in Dubai | Marriott Hotels Careers

1- Sales & Service Associates
Job: Full Time
Location: Dubai, UAE

Description:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Policies and Procedures:

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.

Job Requirements:

• High school diploma/G.E.D. equivalent
• No related work experience is required
• No supervisory experience is required

For more details, please scroll down & see the details.