Royal Service Agent Jobs in Fujairah | FAIRMONT Careers

Royal Service Agent Jobs in Fujairah | FAIRMONT Careers

1- Royal Service Agent
Job: Full Time
Location: Fujairah, UAE

Description:

The Royal Service Agent is the heartbeat of the hotel operation. They will process all external and internal calls either by redirecting calls or assisting the caller. Take ownership of the callers’ requests and ensure follow-up according to the hotels’ standards. As a liaison for guests requiring information relating to all aspects of the hotel. All the while maintaining the hotel’s telephone system and assisting all external and internal guests in operating the telephone system.

Job Responsibilities:

• Responds to all incoming calls complying with FHR standards, and transfer them to the appropriate destination.
• Takes full accountability for all internal and external guest requests, transmitting the information to the responsible department.
• Logs all requests and ensures timely follow-up to ensure a seamless service experience for guests.
• Ensures all wake-up calls are accurately logged and executed.

Job Requirements:

• Excellent command of English and confidence in communication skills
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties.
• Must be able to work well under pressure in a fast-paced and constantly changing environment.
• Must be a strong team player, professional and motivated with excellent organizational skills.

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