Retail Trainer Fine Jewellery and Watches Jobs in Dubai

1- Retail Trainer Fine Jewellery and Watches
Job: Full Time
Location: Dubai, UAE

Description:

As a Trainer, you are responsible for the training and coaching of sales teams with the objective of developing excellence and supporting the performance of the store. By executing the corporate strategy, you train the teams to become ambassadors of the spirit, values and products of the Maison Dior. Your role is to define with the Shop Manager the best training path in five main areas: corporate culture, product expertise, customer experience, management, and retail operations.

Job Responsibilities:

• Develop a floor-coaching culture and blended learning culture (in person and online): you help Managers develop individual coaching plans after conducting an analysis of the performance of each of their Salespeople, and to supervise their teams. Through listening and active observation, you coach team members at all levels according to their needs.
• In collaboration with the Merchandising team, explain the business issues and facilitate product training on Jewelry & timepieces.
• Develop styling skills for all sellers: understanding customer needs, their morphology, building the ideal silhouette, optimizing cross-selling.
• Ensure that clients receive the best possible attention and personalized service, at the height of the level of excellence expected by the House. This customer experience will evolve and enrich itself based on the results of the NPS and Mystery Shopping programs and the inherent action plans.

Job Requirements:

• Minimum 3 years of experience in a management position and 2 years in a training position, preferably in retail.
• Excellent knowledge and a strong interest in luxury, customer experience and sales are essential.
• Experience in designing and delivering training programs.
• Good knowledge and mastery of blended learning: traditional and current training methods (mentoring, coaching, face-to-face and/or distance training, e-learning, digital tools, workshop, briefing, etc.)

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