Resource Coordinator Jobs in Dubai | dnata Careers
1- Resource Coordinator
Job: Full Time
Location: Dubai, UAE
Drive the real time performacne within the Contact Centre. This includes monitoring on inbound and Back Office activities, adherence to schedule and skill managmetn acriss all languages and markets to deliver service levels. Creare, analyzw and communication of intraday performance reports to stakeholders.
- Monitor the real-time arrival of customer contact & Email transaction queues across all languages, markets and skills to ensure they are serviced within the agreed service levels. Ensure adequate resources are available at an intraday level to handle the contacts
- Ensure appropriate individual skills sets are assigned and make adjustments where required to ensure maximum productivity and efficiency is delivered. Optimize break and lunch scheduling to efficiently increase productivity
- Monitor real-time adherence and call statistics and communicate with supervisors to ensure on-phone and off-phone activity is managed efficiently throughout the day Monitor/track sick calls, tardiness, overtime etc.
- Responsible for managing BCP activities when required
- Post holder must have a minimum of 2 year’ experience in contact centre opertations of which 1 year in WFM.
- Knowledge of contact centre technologies; workforce applications and reporting tools.
- Excellent English Written and verbal communication skills.
- Must be able to effectively communicate with colleagues and peers from other departments.
For more details, please scroll down & see the details.
Dubai National Air Travel Agency is an Emirati airport services provider which provides aircraft ground handling, cargo, travel, and flight catering services across five continents.
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UAE – dnata Jobs 2021
|Title||Resource Coordinator Jobs in Dubai | dnata Careers|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on The Emirates Group Job Site..