Query Investigation Executive Jobs in Dubai | DHL Express Jobs 2022

1- Query Investigation Executive
Job: Full Time
Location: Dubai, UAE


Handle, investigate and resolve customer enquiries from multiple channels in an accurate, professional and timely matter. Provide high customer quality standards and, enable effective accounts receivable collection. Act as a billing related subject matter expert within Accounts Receivables. Support resolution of most complex billing related queries and involve in customer interactions (incl customer visits as required by management)

Job Responsibilities:

  • Ensure customer queries from multiple channels are attended promptly in line with set standards with dedicated attention on inbound calls and (e-) mails in call center environment.
  • Actively promote self service functionalities and / or ensure customer query is addressed structurally so that it does not re-occur.
  • Manage customer escalation process when it occurs and take charge of resolution.
  • Perform root cause analysis and, ensure billing accuracy upon receipt of queries.

Job Requirements:

  • Good communication and conversational skills in Arabic and English.
  • High customer focus and service orientation.
  • Bachelors in Commmerce / Accounts.
  • Good telephone conversation/handling skills.
  • Basic MS access knowledge.

For more details, please scroll down & see the details.

Company Overview:

DHL is an international Umbrella brand and trademark for courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year.

Official Website: dhl.com

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UAE – DHL Express Jobs 2022

TitleQuery Investigation Executive Jobs in Dubai | DHL Express Jobs 2022
Hiring OrganizationDHL Express
Job LocationDubai, United Arab Emirates
Date PostedJan/05/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Job Data

Query Investigation Executive Jobs in Dubai | DHL Express Jobs 2022
Query Investigation Executive Jobs in Dubai | DHL Express Jobs 2022

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*This Jobs was Originally Posted on DHL Express Job Site..