Query Investigation Executive Jobs in Dubai | DHL Express Jobs 2022
1- Query Investigation Executive
Job: Full Time
Location: Dubai, UAE
Handle, investigate and resolve customer enquiries from multiple channels in an accurate, professional and timely matter. Provide high customer quality standards and, enable effective accounts receivable collection. Act as a billing related subject matter expert within Accounts Receivables. Support resolution of most complex billing related queries and involve in customer interactions (incl customer visits as required by management)
- Ensure customer queries from multiple channels are attended promptly in line with set standards with dedicated attention on inbound calls and (e-) mails in call center environment.
- Actively promote self service functionalities and / or ensure customer query is addressed structurally so that it does not re-occur.
- Manage customer escalation process when it occurs and take charge of resolution.
- Perform root cause analysis and, ensure billing accuracy upon receipt of queries.
- Good communication and conversational skills in Arabic and English.
- High customer focus and service orientation.
- Bachelors in Commmerce / Accounts.
- Good telephone conversation/handling skills.
- Basic MS access knowledge.
For more details, please scroll down & see the details.
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UAE – DHL Express Jobs 2022
|Title||Query Investigation Executive Jobs in Dubai | DHL Express Jobs 2022|
|Hiring Organization||DHL Express|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on DHL Express Job Site..