Quality Officer Jobs | Emirates Group Careers Dubai

1- Quality Officer
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

  • Regularly review quality standards both within local and global contact centres in the EK network to ensure consistency in assessment methods and criteria.
  • Identify training needs along with training department and carry our training gap analysis.
  • Liaise with relevant departments across the business so as to identify areas for quality improvement internally.
  • Produce quality monitoring reports and feedback results on trends and coaching opportunities to Contact Centre team leader and management teams.

Job Requirements:

  • Degree or Honours (12+3 or equivalent).
  • 2 years of experience in handling Customer experience in a contact centre environment or any similar Customer touch points.
  • Minimum of 3 years at a supervisory level and call centre management.
  • Management of a quality development and calibration programme.

For more details, please scroll down & see the details.

Company Overview:

The Emirates Group is a state-owned Dubai-based international aviation holding company headquartered in Garhoud, Dubai, United Arab Emirates, near Dubai International Airport.

Headquarters: Dubai, United Arab Emirates

Official Website: theemiratesgroup.com

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UAE – Emirates Group Jobs 2021

TitleQuality Officer Jobs | Emirates Group Careers Dubai
Hiring OrganizationThe Emirates Group
Job LocationDubai, United Arab Emirates
Date PostedDec/20/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilJan/03/2022

Job Data

Quality Officer Jobs | Emirates Group Careers Dubai

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*This Jobs was Originally Posted on Emirates Group Job Site..