Quality Officer Jobs | Emirates Group Careers Dubai
1- Quality Officer
Job: Full Time
Location: Dubai, UAE
- Regularly review quality standards both within local and global contact centres in the EK network to ensure consistency in assessment methods and criteria.
- Identify training needs along with training department and carry our training gap analysis.
- Liaise with relevant departments across the business so as to identify areas for quality improvement internally.
- Produce quality monitoring reports and feedback results on trends and coaching opportunities to Contact Centre team leader and management teams.
- Degree or Honours (12+3 or equivalent).
- 2 years of experience in handling Customer experience in a contact centre environment or any similar Customer touch points.
- Minimum of 3 years at a supervisory level and call centre management.
- Management of a quality development and calibration programme.
For more details, please scroll down & see the details.
The Emirates Group is a state-owned Dubai-based international aviation holding company headquartered in Garhoud, Dubai, United Arab Emirates, near Dubai International Airport.
Headquarters: Dubai, United Arab Emirates
Official Website: theemiratesgroup.com
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UAE – Emirates Group Jobs 2021
|Title||Quality Officer Jobs | Emirates Group Careers Dubai|
|Hiring Organization||The Emirates Group|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Emirates Group Job Site..