Quality Assurance Specialist Jobs in Sharjah | CBD Careers

Quality Assurance Specialist Jobs in Sharjah | CBD Careers

UAE - Commercial Bank of Dubai is looking to hire following staff.

Quality Assurance Specialist Jobs in Sharjah | CBD Careers

1- Quality Assurance Specialist
Job: Full Time
Location: Sharjah, UAE


Evaluate and monitor the quality of calls, web chat, facebook handling, and Transaction audit and product applications for contact Centre staff while providing feedback and coaching for improvement

Job Responsibilities:

  • Call monitoring, coaching and feedback to CCAs responsibility for delivery of the defined customer experience in every call.

  • Evaluate overall quality of calls for the center and make necessary recommendations to raise the standard.

  • Provide daily/weekly MIS of call monitoring, coaching and feedback

  • Work closely with Quality Call Supervisor to maintain the data for calls and errors.

Job Requirements:

  • Bachelors Degree in a Finance/Commerce discipline

  • 2 to 3 years’ experience in banking/ customer service

For more details, please scroll down & see the details.

Company Overview:

Commercial Bank of Dubai is a UAE banking and financial services corporation headquartered in Deira, Dubai. With more than US$23 billion in assets, Gulf Business listed CBD as the 7th largest bank in the UAE, based on total assets. It also figures in the Dubai Financial Market index.

Official Website: cbd.ae

CBD Jobs - Quality Assurance Specialist Jobs in Sharjah

TitleQuality Assurance Specialist Jobs in Sharjah | CBD Careers
Hiring OrganizationCommercial Bank of Dubai
Job LocationSharjah, United Arab Emirates
Date PostedSep/19/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Job Data

Quality Assurance Specialist Jobs in Sharjah | CBD Careers
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*This Jobs was Originally Posted on Commercial Bank of Dubai Job Site..