Quality Assurance Manager - Jobs in Dubai | GEMS Education Careers

Quality Assurance Manager
Job: Full Time
Location: Dubai, UAE


To develop and champion Customer Service and Quality Assurance for GEMS schools in the UAE. The Quality Assurance Manager will monitor customer satisfaction and report feedback for escalation and resolution. He/she will support enrolment targets through the retention of GEMS families. 

Job Responsibilities:

  1. Connect with 100% of GEMS parents across UAE schools and document their feedback and concerns.
  2. Escalate and resolve parent concerns in collaboration with the school’s Principal and Front of House Teams to achieve retention in a GEMS school.
  3. Connect with parents to quality assure and reconfirm resolution at school as reached by teachers.
  4. Engage with families that are opting to leave a GEMS school to identify and resolve concerns for win-back and retention.
  5. Daily reporting to include the number of calls made, satisfaction index performance, overdue parent feedback, resolution achieved, and resolution not achieved.

Job Requirements:

  1. Minimum 5 years of experience working in a similar capacity.
  2. Demonstrated success in customer-centric roles.
  3. Excellent problem-solving skills and communication.

For more details, please scroll down & see the details.

School Overview:

Trusted for over 55 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 190,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division; and we will impact 20 million by 2020 students through the initiatives of our Charity partner Varkey Foundation.

Official Website: gemseducation.com

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UAE – GEMS Education Jobs 2021
TitleQuality Assurance Manager – Jobs in Dubai | GEMS Education Careers
Hiring OrganizationGEMS Education
Job LocationDubai, United Arab Emirates
Date PostedSep/21/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilOct/21/2021
GEMS Education Jobs September 2021
Quality Assurance Manager - Jobs in Dubai | GEMS Education Careers
Quality Assurance Manager - Jobs in Dubai | GEMS Education Careers

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    *This Jobs was Originally Posted on GEMS Education Job Site..

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