Quality Analyst - Telesales Jobs at DAMAC Properties Dubai
1- Quality Analyst – Telesales
Job: Full Time
Location: Dubai, UAE
- Monitoring quality of calls made by Wealth Advisors
- Adheres to laid narrative of Service Quality Plan
- Listening to call recordings and provide scores as per the decided metrics
- Convert the scores into feedback and convey it to the Wealth Advisor and Team Leader
- Strong Coaching capabilities
- Create TNI and report efficacy of the past conducted refreshers
- Share insights on Frequently asked questions
- Create project plan on focused audit and ensures adherence to update management
- Flash reports and snapshot highlighting parameter wise compliance trend
- Thorough understanding of Tele sales Call quality parameters
- Knowledge of Scoring techniques
- Strong Oral and Written communication skills
- minimum experience of 4 years as Quality Analyst in a Tele sales unit
For more details, please scroll down & see the details.
DAMAC Properties is an Emirati property development company, based in Dubai, in the United Arab Emirates. In January 2015, DAMAC Properties was publicly listed on the Dubai Financial Market.
Headquarters: Dubai, United Arab Emirates
Official Website: damacproperties.com
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UAE – DAMAC Properties Jobs 2021
|Title||Quality Analyst – Telesales Jobs at DAMAC Properties Dubai|
|Hiring Organization||DAMAC Properties|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on DAMAC Properties Job Site..