Quality Analyst – Telesales Jobs at DAMAC Properties Dubai

Quality Analyst - Telesales Jobs at DAMAC Properties Dubai

1- Quality Analyst – Telesales
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

  • Monitoring quality of calls made by Wealth Advisors 
  • Adheres to laid narrative of Service Quality Plan
  • Listening to call recordings and provide scores as per the decided metrics 
  • Convert the scores into feedback and convey it to the Wealth Advisor and Team Leader  
  • Strong Coaching capabilities 
  • Create TNI and report efficacy of the past conducted refreshers
  • Share insights on Frequently asked questions 
  • Create project plan on focused audit and ensures adherence to update management
  • Flash reports and snapshot highlighting parameter wise compliance trend

Job Requirements:

  • Thorough understanding of Tele sales Call quality parameters 
  • Knowledge of Scoring techniques  
  • Strong Oral and Written communication skills 
  • minimum experience of 4 years as Quality Analyst in a Tele sales unit

For more details, please scroll down & see the details.

Company Overview:

DAMAC Properties is an Emirati property development company, based in Dubai, in the United Arab Emirates. In January 2015, DAMAC Properties was publicly listed on the Dubai Financial Market.

Headquarters: Dubai, United Arab Emirates

Official Website: damacproperties.com

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UAE – DAMAC Properties Jobs 2021

TitleQuality Analyst – Telesales Jobs at DAMAC Properties Dubai
Hiring OrganizationDAMAC Properties
Job LocationDubai, United Arab Emirates
Date PostedOct/05/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilNov/07/2021
DAMAC Properties Jobs October 2021
Quality Analyst - Telesales Jobs at DAMAC Properties Dubai
Quality Analyst - Telesales Jobs at DAMAC Properties Dubai

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    Disclaimer:

    *This Jobs was Originally Posted on DAMAC Properties Job Site..

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