Program Manager - Customer Experience | Amazon Jobs in Dubai
Program Manager, Customer Experience
Job: Full Time
Location: Dubai, UAE
Amazon’s mission is to be earth’s most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To achieve this, we are looking for a Program Manager, Customer Experience (CX) to join our Middle East Customer Service team. The Program Manager, CX will be responsible for defining and delivering a CX roadmap that that significantly improves the shopping experience for customers.
They will achieve this by building a detailed understanding of our customers’ needs and behaviors, identifying and prioritizing improvements, and influencing partner teams to deliver them. The Program Manager, CX will strike a balance between masterful analytical skills and an impressive ability drive long term change that spans various countries and CX domains. The successful candidate will be based in our Dubai (UAE) office.
- Previous experience as CX manager, program manager, product manager or continuous improvement leader.
- Experience working in large complex global organizations, in a B2C context.
- Track record in understanding and advocating for customer needs, and driving improvements on behalf of customers.
- Experience establishing and tracking program metrics and delivering a roadmap to improve them.
- Bachelor’s degree in Business Administration, Finance, Computer Information Systems, Engineering, Operations Research, Mathematics or other business/analytical disciplines or equivalent experience.
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Amazon, Inc. is an American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook
Official Website: amazon.com
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UAE – Amazon Jobs 2021
|Title||Program Manager – Customer Experience | Amazon Jobs in Dubai|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
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