Products & Services Delivery Manager Jobs in Abu Dhabi Islamic Bank

1- Products & Services Delivery Manager
Job: Full Time
Location: Abu Dhabi, UAE

Job Responsibilities:

  • Submit continuous improvement recommendations based on different ways: surveys, market trends, internal meetings, focus groups, complaints data analysis …etc.
  • Act as a single point of contact within BBD in terms of service evaluations & recommendations based on (NPS, Surveys, Mystery, Service Quality Reports) conducted by internal stakeholders / external stakeholders
  • Work with internal stakeholders to define core strategy to improve customer experience, develop strategic programs, translate them into a high-impact project roadmap, and execute these programs
  • Leverage digital channels and digital solutions to enhance the customer journeys via ADIB Direct enhancements, CRM enhancements, Service channels enhancement (IVR, E-Statement, SMS)
  • Create and own recurring communications to Business Banking senior management and key stakeholders on core programs and opportunities to improve customers engagement and satisfaction

Job Requirements:

  • Minimum 10 years of continuous improvement / customer experience / products & services delivery projects in fields related to financial services / banking.
  • Relevant University degree in Business or Finance or IT
  • Experience in digital transformation and customer journeys re-engineering
  • Excellent experience in shaping and delivering projects that drives positive customer experience.

For more details, please scroll down & see the details.

Company Overview:

Abu Dhabi Islamic Bank PJSC is an Islamic bank based in Abu Dhabi city, in the United Arab Emirates.

Official Website: adib.ae

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UAE – Abu Dhabi Islamic Bank Jobs 2021

TitleProducts & Services Delivery Manager Jobs in Abu Dhabi Islamic Bank
Hiring OrganizationAbu Dhabi Islamic Bank
Job LocationAbu Dhabi, United Arab Emirates
Date PostedDec/14/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilJan/13/2022

Job Data

Products & Services Delivery Manager Jobs in Abu Dhabi Islamic Bank

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*This Jobs was Originally Posted on Abu Dhabi Islamic Bank Job Site..