1- Product & Inflight Services Officer
Job: Full Time
Location: Sharjah, UAE

Description:

To assist in establishing and monitoring the product and inflight services standards and delivery across the entire network with focus on safety and customer satisfaction and in line with Air Arabia standards. 

Job Responsibilities:

• Flies in the capacity of (Observer) to monitor the service standards and to obtain passenger feedback regarding the food menu and onboard services.
• Achieves a cost-efficient balance between stores taken on-board for in-flight services i.e. duty free, food & beverages, etc. taking into full account the needs and comfort of the passengers.
• Maintains an excellent working relationship with Cabin Crew, Operations, and external service providers.
• Seeks ways of maximizing the on-board sales and enhancing the customer satisfaction and/or controlling and reducing the costs of in-flight services without compromising on the quality.

Job Requirements:

• Bachelor’s degree in Travel/ Tourism or any stream is preferred. Diploma/Higher Secondary Certificate is acceptable if combined with necessary experience.
• Very good verbal and written reporting and presentation skills.
• 3-4 years in a similar capacity in any airline out of which 1 year at least in the Cabin Services/Cabin Training.
• A minimum of 1 year working experience in safety and equipment training environment is an added value.

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