Online Community Specialist Jobs | Etihad Airways Jobs in Abu Dhabi

Online Community Specialist
Job: Full Time
Location: Abu Dhabi, UAE

Job Responsibilities:

1. Ensure that all Etihad social channels and forums are monitored using creative responses and providing best in class customer service with all interactions responded to in a 15minute SLA
2. Develop strong relationships with key Guests in order to develop loyalty to the Etihad brand and retain their business
3. Conduct investigations by e-mail, telephone or personally with departments and stations in respect of Guests feedback and assess the information obtained to generate an appropriate response
4. Analyse first response outcomes and recommend procedures to improve service recovery, investigative methods and prevent future reoccurrence
5. Identify trends and hot topics relevant to the opportunities within the Online Social Media community to optimize and raise the reputation of Etihad, as well as drive sales leads, awareness and engagement

Job Requirements:

1. Minimum Diploma (2 years or more)
2. Minimum of 3 years of work experience In Customer Experience/ Community Management role
3. Excellent Communication Skills
4. Strong sense of social media trends and community building

Company Overview:

Etihad Airways is the second flag carrier of the United Arab Emirates. Its head office is in Khalifa City, Abu Dhabi, near Abu Dhabi International Airport. Etihad commenced operations in November 2003. It is the second largest airline in the UAE after Emirates.

Official Website: etihad.com

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UAE – Etihad Airways Jobs 2021