Manager - MFN Marketplace Ops Jobs in Dubai | Amazon Careers

Manager, MFN Marketplace Ops
Job: Full Time
Location: Dubai, UAE

Description:

Role will hold a key responsibility to implement MFN Easy Ship in Egypt smoothly and scale the program. This person will focus on implementation, execution, auditing and optimization of our OPS processes to preserve CX and SX for Egypt Marketplace.

Job Responsibilities:

  1. Identifying and implementing new programs to improve Seller Performance metrics.
  2. First-mile (booking process, prepping, organizing for pick-ups or drop-offs, troubleshooting…).
  3. Monitor along Ops teams first-mile SLAs such as booking availability, courier pick-up, coverage and availability, etc.
  4. Last-mile performance through Delivery Experience KPIs such as accuracy of promise, to identify any trends or recurring issues.
  5. Handling returns to Sellers; Customer Service liaison with items that need to be pulled out for customer complaints.

Job Requirements:

  1. 4+ yrs work experience with at least 2+ yrs of experience in Program management.
  2. Bachelors’ degree in Computer Science, Math, Engineering with an MBA is a plus.
  3. Proven ability to successfully thrive in an ambiguous environment and changing market conditions.
  4. Experience with performance metrics and process improvements.
  5. Strong team player, behaves like an owner, and ultimately focused on delivering results with high standards.

For more details, please scroll down & see the details.

Company Overview:

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UAE – Amazon Jobs 2021
TitleManager – MFN Marketplace Ops Jobs in Dubai | Amazon Careers
Hiring OrganizationAmazon
Job LocationDubai, United Arab Emirates
Date PostedAug/03/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
Amazon Jobs August 2021
Manager - MFN Marketplace Ops Jobs in Dubai | Amazon Careers
Manager - MFN Marketplace Ops Jobs in Dubai | Amazon Careers

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