Manager-Customer Care Platform Jobs in Ajman | Etisalat Jobs

Manager-Customer Care Platform Jobs in Ajman | Etisalat Jobs

1- Manager-Customer Care Platform
Job: Full Time
Location: Ajman, UAE


Accountable to devise, implement, lead and manage the Customer Care Billing Operations section for Etisalat Wireless & Home services postpaid plans offerings. The role demands to lead, direct and manage the overall process framework with limited resources to accomplish the customer care billing operation key objectives e.g. billing accuracy, billing charges explanation with clarity and metrics on time. The role ensures adherence to compliance standards as laid down by CQ&T & financial audit procedures within budget and to Customer expectations using advanced billing operation tools, frameworks, and smart methodologies including but not limited to process automations, RPA and digital solutions.

Job Responsibilities:

  • Participating in cross-functional meetings related to new product launches and corresponding system changes.
  • Advises on methods to improve business processes and customer billing related changes from both financial and non-financial aspect.
  • Ensure compliance of all internal and external audit requirements.
  • Assures timely completion of all assigned Billing projects and that the results are of a consistently high quality that meet the business needs

Job Requirements:

  • Minimum holds a Bachelor’s Degree in IT, Computer science Or/And Business Administration
  • Project Management (PMP) certification Certified in Advanced MS Project
  • Must have knowledge of modern office software including Microsoft PowerPoint, SharePoint, Project, et
  • 8+ years of experience in a managerial or supervisory role in Telecommunication Industry

For more details, please scroll down & see the details.

Company Overview:

Emirates Telecommunication Group Company PJSC, doing business as Etisalat, is a Emirati-based multinational telecommunications services provider, currently operating in 16 countries across Asia, the Middle East and Africa. It is the 18th largest mobile network operator in the world by number of subscribers.

Official Website:

UAE – Etisalat Jobs 2022

TitleManager-Customer Care Platform Jobs in Ajman | Etisalat Jobs
Hiring OrganizationEtisalat
Job LocationAjman, United Arab Emirates
Date PostedFeb/24/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

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Manager-Customer Care Platform Jobs in Ajman | Etisalat Jobs
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*This Jobs was Originally Posted on Etisalat Job Site..