Lobby Hostess Jobs in Dubai | SOFITEL Careers

Lobby Hostess Jobs in Dubai | SOFITEL Careers

1- Lobby Hostess
Job: Full Time
Location: Dubai, UAE

Description:

• Provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
• To personally welcome guests and escort them to the elevator, outlets or other public areas as requested.
• Offer welcome drinks and towels to check-in guests or site inspections.
• Set-up and maintain the Arabic coffee service in the lobby.
• Prepare and serve food and beverages as per hotel standards.
• Ensure uncompromising levels of cleanliness and maintenance of the lobby through own responsibility.
• Use appropriate materials, equipments and supplies for the smooth run of the Lobby Lounge operations, respecting the approved set-ups, menus and procedures.
• Monitor operating supplies and reduce spoilage and wastage.
• Ensure that the privacy of the guests and the confidentiality of the information is respected.
• Manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• Call the supervisor or manager for advice in serious cases or if an approval is required.

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