IT Service Management Analyst Jobs | The Emirates Group Careers Dubai

IT Service Management Analyst Jobs | The Emirates Group Careers Dubai

1- IT Service Management Analyst
Job: Full Time
Location: Dubai, UAE


Perform a continuous cycle of service improvement to the production services that we provide to our customers through rigorous problem, service continuity, availability and capacity planning and management. Define and implement Service Level Objectives (SLOs) and ensure the agreed service levels are met.

Job Responsibilities:

  • Utilize analytical skills and tools in order to identify record, trends and analyze all problems that are assigned.

  • Update the known error database with available interim solutions, and provide a monthly report to the line manager.
  • Conduct detailed impact analysis, capacity planning and ensure that proper testing of proposed problem fixes are completed successfully before changes to the production environment are requested.
  • Work with the IT Management team of BITMs, ASMs and IT Technical Managers to develop SLOs for Emirates IT customers.
  • Monitor SLO compliance reports and customer scorecard feedback and liaise with MITs, BITMs and Technical teams to investigate non-compliance incidents and to implement improvement processes, where appropriate.

Job Requirements:

  • Information Technology/Project Management : 5+ Years
  • Degree in a subject relevant to IT. Specialist technical experience, within an IT Service Delivery environment, which includes problem, capacity, service level management and service continuity experience
  • Broad Business Domain Knowledge Technical Strategy and Planning Broad Operational and Infrastructure Knowledge Broad User Support knowledge Broad financial knowledge Broad Applications & Systems Development knowledge Problem Management Capacity Management Service Level Management IT Service Continuity Availability Management.

For more details, please scroll down & see the details.

Company Overview:

The Emirates Group is a state-owned Dubai-based international aviation holding company headquartered in Garhoud, Dubai, United Arab Emirates, near Dubai International Airport. Wikipedia

Official Website:

UAE – The Emirates Group Jobs 2022

TitleIT Service Management Analyst Jobs | The Emirates Group Careers Dubai
Hiring OrganizationThe Emirates Group
Job LocationDubai, United Arab Emirates
Date PostedOct/07/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilOct/12/2022

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IT Service Management Analyst Jobs | The Emirates Group Careers Dubai
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*This Jobs was Originally Posted on The Emirates Group Job Site..