IT Senior Support Engineer Jobs in Dubai | dnatatravel Careers

IT Senior Support Engineer Jobs in Dubai | dnatatravel Careers

1- IT Senior Support Engineer
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

  • Analyse the service incidents (App support) & problems elevated to level 2, change management (system defects & product advisories) and release management including system outages
  • Lead the level 1 service analysts to oversee the incidents managed by them & ensure service incidents are resolved within SLA
  • Ensure Knowledge Base & FAQ is continuously updated with root cause analysis of Level 2 incidents so that these incidents are effectively managed by Level 1 in the future
  • Understand the business Standard Operating Procedure & identify efficiencies in ensuring optimal use of technology

Job Requirements:

  • Degree or Honours (12+3 or equivalent)
  • Additional qualification in IT / Computer Science or ITIL or Service Management is an advantage, but not mandatory
  • Minimum 3 years’ experience of which at least 1 years are technical analysis experience
  • Demonstrated problem solving & process improvement experience

For more details, please scroll down & see the details.

Company Overview:

At the dnata Travel Group, we represent the travel division of dnata, one of the world’s largest air and travel services providers. Part of The Emirates Group, our history is rooted in Dubai and the growth of its pioneering travel industry, evolving to consist of more than 30 leading international travel brands with coverage across the world. We are proud to serve our global customer base as a leading, award-winning travel services provider with long-standing travel expertise, a wide range of products and services, and high standards of service and safety across all of our operations. Our global businesses cover all aspects of the travel industry from local travel agencies, to global travel consolidators, corporate travel, sports travel, destination management and attractions, airline representation services, and more.

Official Website:

UAE – dnatatravel Jobs 2023

TitleIT Senior Support Engineer Jobs in Dubai | dnatatravel Careers
Hiring Organizationdnatatravel
Job LocationDubai, United Arab Emirates
Date PostedFeb/16/2023
Base SalaryAED
Employment TypeFull Time
Valid UntilMar/01/2023

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IT Senior Support Engineer Jobs in Dubai | dnatatravel Careers
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*This Jobs was Originally Posted on The Emirates Group Job Site..