Information Technology Helpdesk Jobs in Dubai

Information Technology Helpdesk Jobs in Dubai

1- Agent, Information Technology Helpdesk
Job: Full Time
Location: Dubai, UAE


The IT Helpdesk Agent is responsible for the day to day service delivery and operations of the IT Service Desk support function and, responsible for the delivery of consistent IT support services to the business. Provides first level of support and logging of all IT related service requests and incidents for both Atlantis, The Palm and The Royal Atlantis. You will assist the hotel Guests and employees on first level 24 x 7 IT support, and will be responsible for Incident Management (logging, resolution, escalation) and monitoring calls logged. You will ensure all calls are registered in the Service Desk system and comply with our standard procedures, as well as actively promote the IT Support function to customers and management within the organization encouraging users to register their requests and issue with the IT Service Desk

Job Requirements:

  • Understand IT process and administrative tasks, IT service delivery and ITIL Framework
  • At least 1 years’ experience working in a role with exposure to related businesses and processes
  • Administrative Writing Skills, Microsoft Office Skills, Organization, Analyzing Information, Professionalism and Problem Solving
  • Ability to work under pressure and multi task

For more details, please scroll down & see the details.

Company Overview:

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

Official Website:

UAE – Atlantis Dubai Jobs 2023

TitleInformation Technology Helpdesk Jobs in Dubai
Hiring OrganizationAtlantis Dubai
Job LocationDubai, United Arab Emirates
Date PostedJan/29/2023
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Job Data

Information Technology Helpdesk Jobs in Dubai
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*This Jobs was Originally Posted on Kerzner Job Site..