Helpdesk Coordinator Jobs in Ajman University

Helpdesk Coordinator (Temporary)
Job: Full Time
Location: Ajman, UAE

Description:

The helpdesk coordinator is responsible for providing support and assistance to the users by troubleshooting the technical issues and providing the appropriate resolutions for the same. S/he researches the basic cause of the problem and makes sure that it does not reoccur frequently. S/he escalates the problem to the next level if s/he is unable to resolve it at his/her level.

Job Responsibilities:

  • Answers all the requests received through phone, emails, etc., and ensures that there is proper delivery of the services as per the rules and regulations of the Office IT at AU as well as by abiding by its quality standards.
  • Recognizes the problem areas and gathers the relevant information.
  • Records all the calls in the Ticketing systems, assigns the proper engineer/ technician to the tasks, either created through emails or phone calls.
  • Follows up on the pending cases/tickets, and escalates them to the team leader, in case of delay than the resolving timeframe.

Job Requirements:

  • A bachelor’s degree in IT/ Computer Science or any related field.
  • Good English and Arabic verbal and written communication skills.
  • Good skills in troubleshooting and customer service.
  • Minimum of 2 year’s extensive working experience in computer systems and customer service practices

For more details, please scroll down & see the details.

Company Overview:

Founded in 1988 as the first private institution of higher education in the United Arab Emirates and the Gulf region, Ajman University (AU) is now being recognized as an emerging leader on the global academic map. The 2021 QS World University Rankings lists AU among the top 750 universities worldwide. And, the latest “Top 50 Under 50” QS Rankings names AU as one of the top 150 young universities in the world. Even our distinct location in the Dubai/Sharjah/Ajman corridor is ranked by QS as the 60th best student destination on the planet.

Headquarters: Ajman, UAE

Official Website: ajman.ac.ae

UAE – Ajman University Jobs 2022

TitleHelpdesk Coordinator Jobs in Ajman University
Hiring OrganizationAjman University
Job LocationAjman, United Arab Emirates
Date PostedMay/12/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
Job Data
Helpdesk Coordinator Jobs in Ajman University
Helpdesk Coordinator Jobs in Ajman University

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Disclaimer:

*This Jobs was Originally Posted on Ajman University Job Site..