Guest Experience Supervisor Jobs in Dubai | Marriott Hotels Jobs

1- Guest Experience Supervisor
Job: Full Time
Location: Dubai, UAE

General Description:

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.

• Set up accurate accounts for each guest according to their requirements.

• Enter Marriott Rewards information.

• Ensure rates match market codes, document exceptions.

• Secure payment prior to issuing room key, verify/adjust billing.

• Compile and review daily reports/logs/contingency lists.

• Complete cashier and closing reports.

• Supply guests with directions and property information.

• Accommodate guest requests, contacting appropriate staff if necessary.

• Follow up to ensure requests have been met.

• Process all payment types, vouchers, paid-outs, and charges.

• Balance and drop receipts.

• Count and secure bank at beginning and end of shift.

• Obtain manual authorizations and follow all Accounting procedures.

• Notify Loss Prevention/Security of any guest reports of theft.

For more details, please scroll down & see the details.