Group Head of CX Jobs in Dubai | Chalhoub Careers

Group Head of CX
Job: Full Time
Location: Dubai, UAE


The role of Group Head of CX is to define, design, develop and measure the CX strategy and function for existing, and future brands while acting as the governing body to ensure full compliance to the guidelines set.

Job Responsibilities:

  • Defines and designs fit-for-future CX strategies for our existing brands and new ones.
  • Act as an advocate to the customer and be the voice of the customer to internal stakeholders.
  • Ensure insights inform planning that therefore impact Customer Performance Indicators.
  • Work closely with the brand, insights, analytics, content, projects, tech, product and e-commerce teams to deliver projects efficiently.

Job Requirements:

  • Proven experience leading teams, driving adoption and engagement, and leveraging CX best practice.
  • University degree in marketing, customer experience, design or business graduate from a recognised business school or university – ideally holding an MBA or master’s degree from a related subject.
  • Minimum 15 years of relevant experience working on the client side and minimum 10 years of experience leading a team of 10+ people – Luxury and/or retail experience are a plus.
  • Someone who keeps ahead of the curve, equally creative, strategic and analytical
    Innovative and thinks out of the box.

For more details, please scroll down & see the details.

Company Overview:

Chalhoub Group is a privately held luxury goods retailer and distributor, headquartered in Dubai, UAE. The Chalhoub Group is the largest retail operator in the Middle East. It played a crucial role in developing the luxury sector in the region. The company has more than 12,000 employees, in 14 countries.

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UAE – Chalhoub Group Jobs 2021

TitleGroup Head of CX Jobs in Dubai | Chalhoub Careers
Hiring OrganizationChalhoub Group 
Job LocationDubai, United Arab Emirates
Date PostedOct/14/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
Chalhoub Group Jobs October 2021
Group Head of CX Jobs in Dubai | Chalhoub Careers
Group Head of CX Jobs in Dubai | Chalhoub Careers

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