Freight Customer Service Specialist Jobs at Aramex in Dubai
1- Freight Customer Service Specialist
Dubai, United Arab Emirates
- Focal point for customer’s shipping requests for land, sea and air freight. Coordinate with internal operations on all shipping requests.
- Provide freight solutions to customers for land, sea and air freight.
- Develops relationships with allocated customers
- Manage end to end shipment life cycle liaising with all internal and external stakeholders
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
- Provides spot quotations and closes contract
- Responsible for all KPIs and SLAs agreed with allocated customers
- Drives solution of customer complaints by solving it directly or assigning tasks to other function
- 3-5 years’ experience in Freight Forwarding / Freight in general – mandatory experience
- 2-5 years’ experience of Customer Service preferably handling key business clients
- Good product knowledge (land, sea and air freight)
- Working knowledge of transportation management systems (TMS)
- Ability to handle challenging situation in a composed manner
For more details, please scroll down & see the details.
Last Date to Apply: May/08/2021
Aramex is a multinational logistics, courier and package delivery company based in Dubai, United Arab Emirates. The company was founded by Fadi Ghandour and Bill Kingson in 1982. It is the first Arab-based company to be listed on the NASDAQ stock exchange. Aramex is listed on the Dubai Financial Market.
UAE – Aramex
|Title||Freight Customer Service Specialist Jobs at Aramex in Dubai|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Aramex Job Site..