Four Seasons Careers | Hotel Assistant Manager Jobs in Abu Dhabi

Hotel Assistant Manager
No of Positions: 01
Job: Full Time
Location: Abu Dhabi, UAE

Job Responsibilities:

• Monitors the Arrival and Departure of Elite guests.
• Schedule the Front Office Receptionists to provide maximum service to guests within budgeted guidelines.
• Train the receptionists and supervise them in the performance of their duties.
• Conduct performance evaluations and discipline employees when needed.
• Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc.
• Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escort them to or from their rooms respectively.
• Control room rate availability on full house nights to maximize occupancy and revenue while protecting guaranteed reservations. Handle relocation (aka walking guests) of guests according to established procedures.
• Maintain close contact with other hotels with regard to their status on full house nights or blackout dates.
• Ensure adherence to all credit procedures in the Front Office; review high balance reports and follow up on credit problems/queries with Accounting and Front Desk Manager.
• Review all Paid Outs, Rebates, Petty Cash Reibursements, Direct Billings and other.
• Check the cashier’s work at close of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Inspect guest rooms and tour the hotel during each shift, completing maintenance requests through HotSOS as needed.
• Complete evening Housekeeping report and follow up on discrepancies.
• Assist other departments as required in resolving problems.
• Handle guest problems/complaints and requests, keeping the Front Desk Manager well informed as to problems and action taken, using the Glitch Database and other communication (verbal and written).

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