Executive Customer Relations Jobs in Dubai | Amazon Careers

Executive Customer Relations Specialist
Job: Full Time
Location: Dubai, UAE

Description:

The Executive Customer Relations (ECR) team in the Digital, Device, and Alexa Support (D2AS) business is looking for a Senior ECR Specialist to support a growing worldwide team and tackle problems for both internal and external customers. ECR is a role model within worldwide Customer Service, ensuring that problems are resolved not just for an individual, but for all customers.
As a D2AS ECR Senior Specialist, you will resolve complex customer problems escalated to Amazon leaders or to local government authorities, and prevent similar issues from happening again.

Job Responsibilities:

  1. Resolve Customer Trust Escalations related to the Amazon brand, data regulation, or privacy concerns by driving technical investigations to identify root cause(s) and restore customers’ trust in devices.
  2. Support the managers on the day-to-day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format.
  3. Dive deep into customer problems; build the entire history of customer contacts, to determine root cause.
  4. Contact customers directly to gather information for troubleshooting and root cause analysis. Follow-up with customers until the issues are successfully resolved.
  5. Successfully complete approved special projects as assigned.

Job Requirements:

  1. Bachelor’s degree or 2-years Amazon experience
  2. A minimum of six months of experience handling escalated contacts with legal, regulatory, Governmental and/or PR implications.
  3. Experience with MS Office and CSC customer service tool set

For more details, please scroll down & see the details.

Company Overview:

Amazon.com, Inc. is an American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook.

Official Website: amazon.com

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UAE – Amazon Jobs 2021
TitleExecutive Customer Relations Jobs in Dubai | Amazon Careers
Hiring OrganizationAmazon
Job LocationDubai, United Arab Emirates
Date PostedAug/17/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
Amazon Jobs August 2021
Executive Customer Relations Jobs in Dubai | Amazon Careers
Executive Customer Relations Jobs in Dubai | Amazon Careers

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