Emirates NBD Careers | Customer Service Representative Jobs Dubai

Emirates NBD Careers | Customer Service Representative Jobs Dubai

1- Customer Service Representative
Job: Full Time
Location: Dubai, UAE


Priority Banking manages Affluent/Executive banking customer relationships, providing a full range of products and services to meet their needs. Priority Banking is a unit within the Consumer Wealth Management division and manages a portfolio as per PRB threshold.

Job Responsibilities:

  • To adopt an open and effective communication style and to act as a strong team player for the benefit of his/her team and of the unit as a whole.
  • Accountable for client satisfaction and service quality levels at the branch by ensuring clients’ expectations are met consistently.
  • CSRs must take full responsibility and ownership for PRB customer service at the branch.
  • Avoid any staff complaints from customers as it’s affects the overall segment performance
  • Cheque Book and Debit Card requests processing.


  • Priority Q-card tallying has to be done at PRB centers.
  • Action and Review of CRM cases assigned to PRB Centers.
  • Review and follow up with other units holding up cases in CRM for PRB customers.
  • Resolving complaints and keeping track of all processes that pertain to the client’s desires.
  • Refer customers to relationship manager(s) for financial advice/ Investment and Products related queries.

For more details, please scroll down & see the details.

Company Overview:

Emirates NBD Bank PJSC is Dubai’s government-owned bank and is one of the largest banking groups in the Middle East in terms of assets.

Official Website: emiratesnbd.com

UAE – Emirates NBD Jobs 2023

TitleEmirates NBD Careers | Customer Service Representative Jobs Dubai
Hiring OrganizationEmirates NBD
Job LocationDubai, United Arab Emirates
Date PostedJan/25/2023
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Job Data

Emirates NBD Careers | Customer Service Representative Jobs Dubai
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*This Jobs was Originally Posted on Emirates NBD Job Site..