dnatatravel Careers | Resource Coordinator Jobs in Dubai

1- Resource Coordinator
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

  • Produce call, email and other multimedia contact volume statistics and forecasts for all departments within Commercial Contact Centres based on historical data using Emirates Group and contact centre strategy information.
  • Coordinate with NPSD and all local management teams across the network in order to prepare reports to investigate specific business areas and trends.
  • Develop future resource budgets across the Commercial Retail and Contact Centres based on historical events, forecasts and medium/long term trends.
  • Recommend opportunities to Mission Control Team and all Contact Centre Managers for customer self-service enhancements and opportunities within the IVR so as to reduce calls to agents.

Job Requirements:

  • Degree or Honours (12+3 or equivalent)
  • Minimum 4 – 5 years resource planning experience preferably within a contact centre.
  • Working knowledge of contact centre procedures and methodology.
  • Strong analytical ability and diagnostic and problem solving skills.

For more details, please scroll down & see the details.

UAE – dnatatravel Jobs 2022

Titlednatatravel Careers | Resource Coordinator Jobs in Dubai
Hiring Organizationdnatatravel
Job LocationDubai, United Arab Emirates
Date PostedJul/28/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilAug/09/2022

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dnatatravel Careers | Resource Coordinator Jobs in Dubai
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*This Jobs was Originally Posted on The Emirates Group Job Site..