dnatatravel Careers | Resource Coordinator Jobs in Dubai
1- Resource Coordinator
Job: Full Time
Location: Dubai, UAE
- Produce call, email and other multimedia contact volume statistics and forecasts for all departments within Commercial Contact Centres based on historical data using Emirates Group and contact centre strategy information.
- Coordinate with NPSD and all local management teams across the network in order to prepare reports to investigate specific business areas and trends.
- Develop future resource budgets across the Commercial Retail and Contact Centres based on historical events, forecasts and medium/long term trends.
- Recommend opportunities to Mission Control Team and all Contact Centre Managers for customer self-service enhancements and opportunities within the IVR so as to reduce calls to agents.
- Degree or Honours (12+3 or equivalent)
- Minimum 4 – 5 years resource planning experience preferably within a contact centre.
- Working knowledge of contact centre procedures and methodology.
- Strong analytical ability and diagnostic and problem solving skills.
For more details, please scroll down & see the details.
UAE – dnatatravel Jobs 2022
|Title||dnatatravel Careers | Resource Coordinator Jobs in Dubai|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on The Emirates Group Job Site..