D2AS ECR Manager Jobs at Amazon in Dubai

D2AS ECR Manager
Job: Full Time
Location: Dubai, UAE

Description:

ECR is a role model within worldwide Customer Service, ensuring that problems are resolved not just for an individual, but for all customers. As an ECR Manager, you will support teams through the Middle East region in resolving egregious customer experiences and creating lasting solutions that affect customers everywhere. You will build scalable global mechanisms, oversee cross-team and cross-functional projects, and represent D2AS ECR outputs through shared performance measurement and reporting.

Job Responsibilities:

1. Lead and manage teams of ECR Specialists; responsible for the overall direction and performance of the team
2. Create metrics and dashboards to measure the team’s performance, coach and develop the team to raise the bar on handling egregious issues
3. Identify, assess, track and mitigate program/project risks
4. Create, maintain, and disseminate project information to stakeholders
5. Build strategic relationships with stakeholders to drive policy change or improvements that ensure the best customer experience

Job Requirements:

1. Fluency (spoken, reading and written proficiency) in Arabic and English.
2. At least one year of experience in customer service or operations management
3. Bachelor’s degree
4. Ability to influence without authority, inspire, and motivate others

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