CX Manager - Jobs in Dubai | Chalhoub Group Careers
Job: Full Time
Location: Dubai, UAE
- Develop a strong understanding of the brand’s customer journey and market specificities through data and qualitative insights
- Articulate vision and roadmap, in line with new brand positioning and group priorities, to further elevate the experience across channels
- Ensure excellent level of service across all the touch points
- Create programs to upskill our store teams with focus on selling ceremony, product expertise and Clienteling mindset
- Elevate tech savviness of team to support roll-out of digital projects in-store
- Build a strong clienteling culture that nurture client relationship and accelerate brand loyalty
- Define KPIs in coordination with Group “CX” team to monitor success and progress
- 10+ years of relevant experience in Retail
- Capability to articulate compelling vision, explaining the “why” and “how”
- Experience partnering across the organization to deliver result driven CX programs
- Strong commercial mindset, able to measure initiative success
- Strong written, verbal and presentation skills
For more details, please scroll down & see the details.
Chalhoub Group is a privately held luxury goods retailer and distributor, headquartered in Dubai, UAE. The Chalhoub Group is the largest retail operator in the Middle East. It played a crucial role in developing the luxury sector in the region. The company has more than 12,000 employees, in 14 countries.
Official Website: chalhoubgroup.com
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UAE – Chalhoub Group Jobs 2021
|Title||CX Manager – Jobs in Dubai | Chalhoub Group Careers|
|Hiring Organization||Chalhoub Group|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Chalhoub Group Job Site..