CX Manager - Jobs in Dubai | Chalhoub Group Careers

CX Manager
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

  1. Develop a strong understanding of the brand’s customer journey and market specificities through data and qualitative insights
  2. Articulate vision and roadmap, in line with new brand positioning and group priorities, to further elevate the experience across channels
  3. Ensure excellent level of service across all the touch points
  4. Create programs to upskill our store teams with focus on selling ceremony, product expertise and Clienteling mindset
  5. Elevate tech savviness of team to support roll-out of digital projects in-store
  6. Build a strong clienteling culture that nurture client relationship and accelerate brand loyalty
  7. Define KPIs in coordination with Group “CX” team to monitor success and progress

Job Requirements:

  1. 10+ years of relevant experience in Retail
  2. Capability to articulate compelling vision, explaining the “why” and “how”
  3. Experience partnering across the organization to deliver result driven CX programs
  4. Strong commercial mindset, able to measure initiative success
  5. Strong written, verbal and presentation skills

For more details, please scroll down & see the details.

Company Overview:

Chalhoub Group is a privately held luxury goods retailer and distributor, headquartered in Dubai, UAE. The Chalhoub Group is the largest retail operator in the Middle East. It played a crucial role in developing the luxury sector in the region. The company has more than 12,000 employees, in 14 countries.

Official Website:

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UAE – Chalhoub Group Jobs 2021
TitleCX Manager – Jobs in Dubai | Chalhoub Group Careers
Hiring OrganizationChalhoub Group
Job LocationDubai, United Arab Emirates
Date PostedAug/27/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
Chalhoub Group Jobs August 2021
CX Manager - Jobs in Dubai | Chalhoub Group Careers
CX Manager - Jobs in Dubai | Chalhoub Group Careers

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