CX Lead Jobs in Dubai | Majid Al Futtaim Careers

CX Lead
Job: Full Time
Location: Dubai, UAE

Role Purpose:

The Customer Experience Lead is responsible for driving the organization to transform and become truly customer centric through ensuring that all customer interfaces with the brand, experience a unique and differentiated experiences. The role is responsible for defining the Majid Al Futtaim Communities customer experience strategy and direction and overseeing its implementation into departmental and business unit operations.

Job Responsibilities:

  1. Define the customer experience strategy and direction using comprehensive customer insight
  2. Ensure alignment to Group Customer Experience principles across the end to end customer journey
  3. Oversee the customer experience end-to-end across the customer journey
  4. Increase customer loyalty and drive customer advocacy and satisfaction
  5. Close the inner and outer loop driving tactical and strategic decisions for CBU

Job Requirements:

  1. 12+ years of experience in customer experience and research with specific emphasis on experience management and improvement
  2. Good leadership skills with the ability to guide others and make them follow
  3. Has true intellectual capability – the ability to understand, discern and synthesise complex business, operational and financial issues into real world strategies
  4. Experience of leading CX projects, defining the roadmap, and seeing it through to successful completion.
  5. Adept at presenting to audiences at various levels in a business and influencing decision makers up to CEO level

For more details, please scroll down & see the details.

Company Overview:

Majid Al Futtaim is an Emirati billionaire businessman, the founder and owner of the Majid Al Futtaim Group, an Emirati real estate and retail conglomerate, with projects in Asia and Africa

Official Website: majidalfuttaim.com

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UAE – Majid Al Futtaim Jobs 2021
Title
CX Lead Jobs in Dubai | Majid Al Futtaim Careers
Hiring OrganizationMajid Al Futtaim
Job LocationDubai, United Arab Emirates
Date PostedAug/18/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
Majid Al Futtaim Jobs August 2021
CX Lead Jobs in Dubai | Majid Al Futtaim Careers
CX Lead Jobs in Dubai | Majid Al Futtaim Careers

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