CX Designer/ Innovation Strategist Jobs in Dubai | Majid Al Futtaim Jobs

1- CX Designer/ Innovation Strategist
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

• Holistically analyses the components of an effective CX, systemically defining touchpoints, interactions, processes and underlying capabilities, identifying critical issues and related opportunities.
• Conducts customer and market research using a wide range of tools and approaches (interviews, focus groups, mystery shopping, shadowing and desk research)
• Collect and translates insights into tangible design opportunities to inspire innovation.
• Accompanies the team in defining the project perimeter and in building innovative business strategies that consider the needs of users, business requirements, market landscape and project constraints.
• Analyse failure or pain points within existing services and experiences, identify root causes for that failure and suggest meaningful ways to improve them
• Embodies & promotes a design thinking and innovation approach across the organization

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