Customer Success Manager Jobs in Dubai | Microsoft Careers in UAE
Customer Success Manager
Job: Full Time
Location: Dubai, UAE
The Customer Success Manager Business Applications role will enable our customers to realize business value from their investments, and support the expansion of the Microsoft Business Applications digital footprint in the accounts through industry focused, outcome based cross workload solutioning, ultimately making our customers become passionate advocates of Microsoft.
- Leverage deep industry and functional expertise to increase the customer’s usage of existing workloads.
- Proactively identify new workloads and expansion opportunities in each account to drive value both for the customer and for Microsoft.
- Build/maintain rapid channel of communication to customer in case of online service-related issues and events.
- Identifying adoption gaps across the Microsoft Business Applications foot print.
- Building a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
- 10+ years of consulting experience in either Government or Financial Services, coupled with mandatory functional Dynamics experience (CE and F&O) with PowerApps and Customer Insights being a definite plus.
- Experience with top consulting firms or business applications vendors, and/or in a pre-sales CRM or ERP solution engineering capacity for a top business applications vendor.
- Proven ability to understand map the customer’s industry business process to product capability
- Experience in driving CRM or ERP transformation in enterprises through effective change management and adoption highly preferred.
- Deep understanding of SaaS customer engagement.
Microsoft Windows, commonly referred to as Windows, is a group of several proprietary graphical operating system families, all of which are developed and marketed by Microsoft. Each family caters to a certain sector of the computing industry.
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UAE – Microsoft Careers
|Title||Customer Success Manager Jobs in Dubai | Microsoft Careers in UAE|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
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