Customer Services Manager - Subscription Jobs in Dubai at Al Futtaim

Customer Services Manager – Subscription – Hertz
Job: Full Time
Location: Dubai, UAE

Role Purpose:

The Customer Services Manager will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. This position will also be responsible in assisting management in overseeing the department.

Job Responsibilities:

  1. Managing Customer Service Management process effectively and efficiently.
  2. Ensuring all the customer inquiries, requests and complaints are resolved in a timely and satisfactory manner
  3. Regularly conducting Training or refreshers to staff.
  4. Coordinate and work together with external vendors to ensure that customer service levels are met or exceeded.
  5. Tracking of KPI’s and regular quality checks are monitored
  6. Periodic Training and attendance to be maintained

Job Requirements:

  1. Bachelor’s degree or relevant experience in customer service
  2. At least 3 years’ experience in managing people in a consumer related customer care function
  3. Experience in automotive industry related customer service units will be beneficial
  4. Excellent Communication, problem solving and analytical skills

For more details, please scroll down & see the details.

Company Overview:

The Al-Futtaim Group is a large conglomerate based in Dubai, United Arab Emirates.

Official Website:

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UAE – Al Futtaim Jobs 2021
TitleCustomer Services Manager – Subscription Jobs in Dubai at Al Futtaim
Hiring OrganizationAl Futtaim
Job LocationDubai, United Arab Emirates
Date PostedSep/14/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
Al Futtaim Jobs September 2021
Customer Services Manager - Subscription Jobs in Dubai at Al Futtaim
Customer Services Manager - Subscription Jobs in Dubai at Al Futtaim

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*This Jobs was Originally Posted on Al Futtaim Job Site..