Customer Services Manager - Subscription Jobs in Dubai at Al Futtaim
Customer Services Manager – Subscription – Hertz
Job: Full Time
Location: Dubai, UAE
The Customer Services Manager will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. This position will also be responsible in assisting management in overseeing the department.
- Managing Customer Service Management process effectively and efficiently.
- Ensuring all the customer inquiries, requests and complaints are resolved in a timely and satisfactory manner
- Regularly conducting Training or refreshers to staff.
- Coordinate and work together with external vendors to ensure that customer service levels are met or exceeded.
- Tracking of KPI’s and regular quality checks are monitored
- Periodic Training and attendance to be maintained
- Bachelor’s degree or relevant experience in customer service
- At least 3 years’ experience in managing people in a consumer related customer care function
- Experience in automotive industry related customer service units will be beneficial
- Excellent Communication, problem solving and analytical skills
For more details, please scroll down & see the details.
|Title||Customer Services Manager – Subscription Jobs in Dubai at Al Futtaim|
|Hiring Organization||Al Futtaim|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Al Futtaim Job Site..