Customer Service Representative Jobs | Serco Jobs Dubai Vacancies

Customer Service Representative Jobs | Serco Jobs Dubai Vacancies

1- Customer Service Representative
Job: Full Time
Location: Dubai, UAE


The purpose of this position is to deliver a safe, reliable, world class and customer focused station environment and train service.

Job Responsibilities:

  • Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises.
  • Carry out controlled/uncontrolled/emergency evacuation of passengers.
  • Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner.
  • Deliver essential messages to passengers via audio or visual means in a timely, clear and proactive manner.
  • Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation.
  • Provide ticket sales, train services information and respond to passenger enquiries.

Job Requirements:

  • Ideally a degree holder or higher diploma of post-secondary education in a related discipline.
  • Good literacy and numeracy skills required for the role.
  • Numeracy, in dealing/recording cash transactions.
  • A minimum of 2 years’ experience as front-line staff delivering customer service in a Metro station or equivalent;
  • A minimum of 1-year experience of driving passengers in a safe manner according to prescribed routes.

For more details, please scroll down & see the details.

Company Overview: (Serco Jobs)

Serco Group plc is a British company with headquarters based in Hook, Hampshire, England. Serco primarily derives income as a contractor for the provision of government services, most prominently in the sectors of health, transport, justice, immigration, space, defence and citizens services.

Official Website:

UAE – Serco Jobs 2023

TitleCustomer Service Representative Jobs | Serco Jobs Dubai Vacancies
Hiring OrganizationSerco
Job LocationDubai, United Arab Emirates
Date PostedJan/24/2023
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Job Data

Customer Service Representative Jobs | Serco Jobs Dubai Vacancies
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*This Jobs was Originally Posted on Serco Job Site..