Customer Service Program Lead Jobs in Dubai | Mastercard Careers

Customer Service Program Lead Jobs in Dubai | Mastercard Careers- Post Eligibility, Salary, Job Description. Mastercard has invited eligible candidates to apply for Customer Service Program Lead Job.

Customer Service Program Lead Jobs in Dubai - Description

1- Customer Service Program Lead
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

  • Represent the customer service business unit within the overall organizational structure, to define business unit requirements, timelines, strategies, market acceptance, training needs, while driving solutions within a matrixed environment.

  • Represent the voice of the customer within the team and convey story details to the Product/ Business owners; make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy.

  • Manage Organization Change Management and communication plans across internal business units while maintaining process integrity/governance within the organizational structure.

  • Define, develop, and deliver innovative and transformative business initiatives benefiting customers, products, and agents.

Job Requirements:

  • 5-10+ years of Program Management experience working in a fast-paced, dynamic setting, with customer service (Contact Center) experience (required)

  • 3+ years in the Payments, Card, Banking, Technology space (preferred)

  • Agile, Sales Force- Cloud, Rally Software, AHA, & various contact center processes (COPC: handle times, abandon, skill-based routing, capacity, duration, etc)

  • Elaboration, Feature, Story concepts

For more details, please scroll down & see the details.

Company Overview:

Mastercard Inc. is the second-largest payment-processing corporation worldwide. It offers a range of financial services. Its headquarters are in Purchase, New York.

Official Website:

UAE – Mastercard Jobs 2022

TitleCustomer Service Program Lead Jobs in Dubai | Mastercard Careers
Hiring OrganizationMastercard
Job LocationDubai, United Arab Emirates
Date PostedDec/04/2022
Base SalaryAED
Offered SalaryDepends on Experience
Employment TypeFull Time
Valid UntilN/A

Job Data

Customer Service Program Lead Jobs in Dubai | Mastercard Careers

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*This Jobs was Originally Posted on Mastercard Job Site..