Customer Service Officer Jobs in Ajman | Majid Al Futtaim Jobs

Customer Service Officer Jobs in Ajman | Majid Al Futtaim Jobs

1- Customer Service Officer
Job: Full Time
Location: Ajman, UAE

Description:

The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.

Job Responsibilities:

• Maintain a thorough knowledge of the assigned SMBU operating assets (shopping centre’s) vis-a-vis amenities/facilities, stores/locations, mall layout and any on-going / upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures.
• Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction and guidance of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines / procedures in order to serve the customers with quality services.
• Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company’s established grooming / professional attire standards to promote MAFP’s image.
• Assist the visitors / customers at the Information Desk / Booths by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other Shopping Centre specific duties as assigned. Ensure to maintain a positive, polite and professional attitude all the times for serving each customer in order to create a memorable customer experience. 

Job Requirements:

• Bachelor’s degree in Business Administration / Marketing / Communications / PR or equivalent.
• Minimum 4 – 6 years’ progressive experience in Customer Service field preferably in a reputed Retail / Hospitality / Event Management companies in GCC.

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