Customer Service Jobs in Dubai | Amazon Careers

Customer Service Jobs in Dubai | Amazon Careers

1- Executive Customer Relations Specialist
Category: Customer Service
Job: Full Time
Location: Dubai, UAE

Description:

The mission of the Executive Customer Relations Team is to resolve the most highly escalated customer contacts received by Amazon, identify systems and procedures that directly or indirectly lead to these contacts, and drive positive action for change and resolution on behalf of Amazon customers, Customer Service and the overall business. ECR serves as a bridge between CS and a variety of other groups within our company.

Job Responsibilities:

  • Respond to enquiries from corporate executives, government authorities in addition to resolving contacts (received through any channel)
  • Provide advice to CS floor staff, regarding escalated contacts
  • Communicate effectively and professionally with other departments in researching complaints and acting as CS resource;
  • Provide a detailed root cause analysis for customer advocacy to top level executives
  • Recognize system and quality concerns contributing to poor customer experiences and communicate as appropriate, to CS management and appropriate department
  • Submit contact coaching forms, news articles and blurbs to ensure that CS is consistently kept up to date with Amazon policies and emerging issues
  • Partake and contribute to Kaizen events

Job Requirements:

  • A relentless obsession for the customer
  • Excellent English communication skills both verbal and written
  • Prior experience in Customer Service
  • Demonstrates flexibility in work hours based on scheduling needs and customer demands.
  • Exceptionally strong customer handling and conflict resolution skills; focus on quality in customer care.

For more details, please scroll down & see the details.

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Company Overview:

Amazon.com, Inc. is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence

Official Website: amazon.com

UAE – Amazon Jobs 2022

TitleCustomer Service Jobs in Dubai | Amazon Careers
Hiring OrganizationAmazon
Job LocationDubai, United Arab Emirates
Date PostedNov/24/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Job Data

Customer Service Jobs in Dubai | Amazon Careers
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Average Monthly: 4500 AED
Lowest Salary Range: 2500 AED
Highest Salary Range: 9000 AED
Depends on Experience.

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Disclaimer:

*This Jobs was Originally Posted on Amazon Job Site..