Customer Service Executive - Jobs in Abu Dhabi | Aramex Careers

Customer Service Executive
Job: Full Time
Location: Abu Dhabi, UAE

Job Responsibilities:

  1. Focal point for customer’s shipping requests for land, sea and air freight. Coordinate with internal operations on all shipping requests.
  2. Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
  3. Responsible for all KPIs and SLAs agreed with allocated customers.
  4. Drives solution of customer complaints by solving it directly or assigning tasks to other function.
  5. Manage end to end shipment life cycle liaising with all internal and external stakeholders.

Job Requirements:

  1. 3-5 years’ experience in Freight Forwarding / Freight in general – mandatory experience.
  2. 2-5 years’ experience of Customer Service preferably handling key business clients mainly Oil and Gas Service Companies.
  3. Working knowledge of transportation management systems (TMS).
  4. Ability to handle challenging situation in a composed manner.
  5. Good product knowledge (land, sea and air freight).

For more details, please scroll down & see the details.

Company Overview:

Aramex is a multinational logistics, courier and package delivery company based in Dubai, United Arab Emirates. The company was founded by Fadi Ghandour and Bill Kingson in 1982. It is the first Arab-based company to be listed on the NASDAQ stock exchange. Aramex is listed on the Dubai Financial Market.

Official Website:

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UAE – Aramex Jobs 2021
TitleCustomer Service Executive – Jobs in Abu Dhabi | Aramex Careers
Hiring OrganizationAramex
Job LocationAbu Dhabi, United Arab Emirates
Date PostedSep/01/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
Aramex Jobs Sep 2021
Customer Service Executive - Jobs in Abu Dhabi | Aramex Careers
Customer Service Executive - Jobs in Abu Dhabi | Aramex Careers

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*This Jobs was Originally Posted on Aramex Job Site..