Customer Service Associate Jobs in Dubai | Johnson & Johnson Jobs

Customer Service Associate – Supply Chain (French Speaker)
Job: Full Time
Location: Dubai, UAE

Description:

The Customer Services team is a part of the wider Deliver operation for Johnson & Johnson Consumer Health. This role includes being the front line for customer support, processing orders, adding value back to the organization to help both the Commercial and Supply Chain teams to meet and exceed performance.

Job Responsibilities:

  1. Deliver on Customer Service key performance indicators and metrics within quality, compliance and safety requirements
  2. Ensure effective, proactive, and timely communication to all internal and external stakeholders of customer service-related issues
  3. Investigates and resolves customer complaints regarding billing, shipping delays and products.
  4. Responds to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing.
  5. Serves as liaison with sales, operations, quality, finance, and shipping personnel to handle customer inquiries and complaints.

Job Requirements:

  1. Degree in Supply Chain or Industrial Engineering.
  2. Proven experience with documentation is required.
  3. Experience with SAP – automated order entry (EDI/FTP), and strong MS Excel skills.
  4. High degree of customer focus, proactive and creative approach to problem-solving and complaint handling/escalation.

For more details, please scroll down & see the details.

Company Overview:

Johnson & Johnson is an American multinational corporation founded in 1886 that develops medical devices, pharmaceutical, and consumer packaged goods.

Official Website: jnj.com

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UAE – Johnson & Johnson Jobs 2021
TitleCustomer Service Associate Jobs in Dubai | Johnson & Johnson Jobs
Hiring OrganizationJohnson & Johnson
Job LocationDubai, United Arab Emirates
Date PostedAug/24/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
Johnson & Johnson Jobs August 2021
Customer Service Associate Jobs in Dubai | Johnson & Johnson Jobs
Customer Service Associate Jobs in Dubai | Johnson & Johnson Jobs

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