Customer Service Associate Jobs in Dubai | Johnson & Johnson Jobs
Customer Service Associate – Supply Chain (French Speaker)
Job: Full Time
Location: Dubai, UAE
The Customer Services team is a part of the wider Deliver operation for Johnson & Johnson Consumer Health. This role includes being the front line for customer support, processing orders, adding value back to the organization to help both the Commercial and Supply Chain teams to meet and exceed performance.
- Deliver on Customer Service key performance indicators and metrics within quality, compliance and safety requirements
- Ensure effective, proactive, and timely communication to all internal and external stakeholders of customer service-related issues
- Investigates and resolves customer complaints regarding billing, shipping delays and products.
- Responds to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing.
- Serves as liaison with sales, operations, quality, finance, and shipping personnel to handle customer inquiries and complaints.
- Degree in Supply Chain or Industrial Engineering.
- Proven experience with documentation is required.
- Experience with SAP – automated order entry (EDI/FTP), and strong MS Excel skills.
- High degree of customer focus, proactive and creative approach to problem-solving and complaint handling/escalation.
For more details, please scroll down & see the details.
Johnson & Johnson is an American multinational corporation founded in 1886 that develops medical devices, pharmaceutical, and consumer packaged goods.
Official Website: jnj.com
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UAE – Johnson & Johnson Jobs 2021
|Title||Customer Service Associate Jobs in Dubai | Johnson & Johnson Jobs|
|Hiring Organization||Johnson & Johnson|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Johnson & Johnson Job Site..